Since Android phones have different interfaces depending on the manufacturer (Samsung, LGE, ASUS, etc.), the steps to update your phone or change different settings also be slightly different. If you do, you could lose all the game data on your account. If you haven't backed up your game account, don't uninstall and reinstall your game as a troubleshooting step. Having trouble with your Android mobile game crashing, loading, connecting to servers, or other issues? Try these troubleshooting steps.ĭid you find a bug in your game? Tell us about it on Answers HQ or use the Report a bug category when you contact us.